Customer experience and Account Management

Customer eXperience and Account Management

CX for the 21st century: always available, everywhere, all knowing, all the time

At Globalco we use cutting-edge technology to help you stay ahead of the competition. We have made artificial intelligence and Web3 a cornerstone of our services. Our team is trained in the use of AI technologies, including large language models, but they are also keen to use it in a profoundly humane and engaging way.

It is all about delivering real results. We are confident our approach to artificial intelligence, analytics, and prompt engineering is setting new standards in the industry. Our clients have seen firsthand the impact that our services can have on their bottomline.

We are passionate about helping you build and maintain strong relationships with your customers. We offer a comprehensive suite of account management services that are designed to meet your unique needs.

Our team of experts is available 24/7 to provide support to your customers through a variety of channels, including:

Phone support: Our agents are trained to handle calls of all complexity levels, from basic inquiries to more technical issues. We will work with you to ensure that our phone support meets your brand’s standards and exceeds your customers’ expectations.

Chat support: Our chat support allows your customers to get help in real-time, without having to pick up the phone. Our agents are skilled in using chat to provide quick and accurate responses to customer inquiries.

Chatbots: we use the latest technologies to fine-tune chatbots that provide automated support to your customers around the clock, with your company’s knowledge and style.

Email support: Our email support ensures that your customers’ inquiries are never missed or forgotten. We will work with you to develop email templates and response protocols that align with your brand’s voice and style.

We offer outbound email campaigns and multichannel engagement to help you build and strengthen your relationships with your customers. We will work with you to develop targeted and effective messaging that resonates with your audience and drives results. Your account manager will craft compelling emails that showcase your products or services and encourage customers and prospects to take action.

Of course, we understand the importance of data. That is why the team securely stores and analyzes data from customer interaction in compliance with GDPR and CCPA, allowing you to identify trends, improve processes, and provide a more personalized level of support.

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